STEP 3
LET’S GET EVERYONE
INVOLVED AND MOTIVATED
Because the company is only successful when all the shackles of the chain work together towards the desired impact and client value.
WHY?
CLEAR UNDERSTANDING
Collaborators that did not attend the brainstorms and meetings, are missing most of the crucial information. Don’t expect them to grasp your info right away.
BETTER BONDING
Understanding the company strategy is one. Knowing what one’s personal role is, is two. Matching those roles with the other team members is key.
ACTING AS ONE TEAM
The entire company should act as one big team. That’s when the business is reaping the benefits from the new heartbeat.
HOW?
KICK-OFF WORKSHOPS
Every collaborator and every partner needs a clear explanation of the strategy, and should get the chance to ask thorough questions.
FREQUENT COACHING
One time might not even be enough to understand the strategy. Let alone to live the strategy in the daily work.
MEASURE & FEEDBACK
There is an easy way to measure: ask the clients about the value you have created for them. And then loop this information back into the organization.
RESULT?
AUTO-FOCUS
When all collaborators understand what client value your organization intends to create, it is much easier for all of them to do the right things – without any supervision.
HAPPY CLIENTS
The intent to create value for clients, is the first step in making clients happy. If all collaborators do this, the number of happy clients increases – and the churn decreases.
SUSTAINABLE PROFIT
This leads to a substantial mid-term profit that lasts for the long time.
